Senior leader rounding

September 8th, 2017

Vice Presidents Dr. Tricia Elliott and Pia Walker

Vice Presidents Dr. Tricia Elliott and Pia Walker visit with patients during senior leader rounds on a recent night shift.

Sept. 8, 2017 — While nurses and techs spend most of their time on patient care units, it’s not unusual at JPS to see people in business suits, our senior executives, making their way from room to room. Because patient care is our reason for being, senior leaders are on the floor at John Peter Smith Hospital day and night, rounding on staff and patients to hear their stories and make sure their needs are being met.

“We’re here to find out about your patient experience,” Pia Walker, vice president of Human Resources and Learning, explained as she and Dr. Tricia Elliott, vice president of Academic Affairs, introduced themselves to a patient on a recent Thursday night. The woman, hospitalized after surgery, had this to say: “I really do feel like this hospital saved my life. This is the best hospital I’ve ever been in.”

Several floors below, Wanda Peebles, senior vice president and chief nursing officer, and Trudy Sanders, vice president of Patient Care Services, visited every room on their assigned unit, skipping only those in which patients were asleep.

“I got a bad left leg,” a patient explains as Peebles settles into a chair next to him. “I wish this wasn’t going on,” he says, referring to the deep purple wound on his leg, but about the care he was receiving at JPS, “I have no complaints. It’s really good.”

Wanda Peebles, senior vice president and chief nursing officer

Wanda Peebles, senior vice president and chief nursing officer, on senior leader rounds.

Because he will be going home soon, Peebles asks, “Are you able to get your medicines? Do you have someone to help you when you get home?”

“Yes,” he replies, “it’s all good.”


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