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JPS Health Network continues to operate under a controlled network downtime. Patients should keep scheduled appointments unless contacted directly by their JPS care team. We understand the importance of timely healthcare, including access to medications. Patients who need assistance should contact the appropriate JPS call center:
- JPS Main Hospital: 817-702-3431
- JPS Community Health Centers: 817-702-1100
- JPS Outpatient Behavioral Health: 817-702-3100
- JPS Outpatient Pharmacies: 817-702-3531
Anyone experiencing a medical emergency should call 911.
Need a Prescription Refill During Downtime?
Patients may use this form to request a prescription refill during system downtime.
Instructions:
- Download and complete the form.
- Attach a photo of your prescription bottle label.
- Submit the completed form to JPS Pharmacy Services by email at pharmacyrefills@jpshealth.org or by fax at 817-702-6748.
Please allow up to 3 business days for refill requests, or up to 7 business days for medications sent by mail.
Throughout this disruption, our commitment remains steadfast: to provide safe, high-quality care that our community trusts JPS to deliver. We are grateful to our teams for their resilience, professionalism, and dedication to our patients and to one another. We appreciate our community for your support. We will continue to share confirmed information and provide updates as our work progresses.
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