Patient Experience

WE are the patient experience.
WE are centered in care, powered by pride.

Patient-centered care is the guiding principle of JPS Health Network. The patient experience is the sum of all interactions that influence our patients’ perceptions of every aspect of the network.
Everyone who wears the JPS badge represents the patient experience to every patient and family member seeking care. Their commitment to our mission of transforming healthcare delivery for the communities we serve is evidenced by every smile, laugh and act of compassion. More than 5,000 nurses, practitioners, ancillary and support services team members make up the JPS Health Network. 

 

 

Hospital

July 2016
HCAHPS Overall Rating 76.6
Care Transitions 46.9
Cleanliness / Quietness 75.6
Communication About Meds 77.1
Communication With Doctors 85.4
Communication With Nurses 83.1
Discharge Information 90.3
Pain Management 73.9
Responsiveness of Staff 73.4
Would Recommend Hospital 76.6

Hospital

June 2016
HCAHPS Overall Rating 81.1
Care Transitions 49.0
Cleanliness / Quietness 70.1
Communication About Meds 75.8
Communication With Doctors 84.4
Communication With Nurses 81.4
Discharge Information 91.6
Pain Management 76.2
Responsiveness of Staff 72.4
Would Recommend Hospital 80.7

Hospital

May 2016
HCAHPS Overall Rating 79.2
Care Transitions 48.1
Cleanliness / Quietness 73.4
Communication About Meds 76.9
Communication With Doctors 85.6
Communication With Nurses 85.2
Discharge Information 91.6
Pain Management 70.6
Responsiveness of Staff 71.2
Would Recommend Hospital 79.5

Hospital

April 2016
HCAHPS Overall Rating 80.6
Care Transitions 50.8
Cleanliness / Quietness 71.5
Communication About Meds 73.9
Communication With Doctors 85.8
Communication With Nurses 83.9
Discharge Information 89.1
Pain Management 77.5
Responsiveness of Staff 74.1
Would Recommend Hospital 78.7

Hospital

March 2016
HCAHPS Overall Rating 80.3
Care Transitions 49.8
Cleanliness / Quietness 73.5
Communication About Meds 77.7
Communication With Doctors 86.5
Communication With Nurses 85.3
Discharge Information 89.4
Pain Management 76.9
Responsiveness of Staff 74.9
Would Recommend Hospital 82.4

Hospital

February 2016
HCAHPS Overall Rating 85.5
Care Transitions 46.7
Cleanliness / Quietness 70.3
Communication About Meds 80.3
Communication With Doctors 87.9
Communication With Nurses 85.7
Discharge Information 90.8
Pain Management 77.1
Responsiveness of Staff 75.1
Would Recommend Hospital 79.7

Hospital

January 2016 
HCAHPS Overall Rating 83.7
Care Transitions 45.3
Cleanliness / Quietness 67.7
Communication About Meds 72.0
Communication With Doctors 84.9
Communication With Nurses 83.5
Discharge Information 90.8
Pain Management 74.9
Responsiveness of Staff 74.2
Would Recommend Hospital 82.5

Hospital

December 2015 
HCAHPS Overall Rating 76.8
Care Transitions 57.3
Cleanliness / Quietness 63.6
Communication About Meds 64.1
Communication With Doctors 81.3
Communication With Nurses 78.6
Discharge Information 89.3
Pain Management 76.0
Responsiveness of Staff 67.3
Would Recommend Hospital 76.2

Hospital

November 2015 
HCAHPS Overall Rating 64.5
Care Transitions 49.4
Cleanliness / Quietness 61.0
Communication About Meds 65.7
Communication With Doctors 77.9
Communication With Nurses 64.1
Discharge Information 89.2
Pain Management 62.5
Responsiveness of Staff 62.5
Would Recommend Hospital 66.4

Hospital

October 2015 
HCAHPS Overall Rating 79.5
Care Transitions 54.5
Cleanliness / Quietness 65.7
Communication About Meds 71.6
Communication With Doctors 80.9
Communication With Nurses 74.5
Discharge Information 90.9
Pain Management 67.7
Responsiveness of Staff 67.0
Would Recommend Hospital 77.4

Hospital

September 2015 
HCAHPS Overall Rating 74.3
Care Transitions 55.0
Cleanliness / Quietness 61.9
Communication About Meds 68.4
Communication With Doctors 83.2
Communication With Nurses 80.4
Discharge Information 87.3
Pain Management 63.7
Responsiveness of Staff 69.5
Would Recommend Hospital 73.2

Hospital

August 2015 
HCAHPS Overall Rating 78.8
Care Transitions 52.8
Cleanliness / Quietness 67.4
Communication About Meds 61.4
Communication With Doctors 81.1
Communication With Nurses 79.1
Discharge Information 86.7
Pain Management 71.2
Responsiveness of Staff 68.1
Would Recommend Hospital 71.9

Hospital

July 2015 
HCAHPS Overall Rating 76.6
Care Transitions 54.7
Cleanliness / Quietness 64.1
Communication About Meds 58.6
Communication With Doctors 83.2
Communication With Nurses 74.9
Discharge Information 88.2
Pain Management 64.9
Responsiveness of Staff 65.2
Would Recommend Hospital 77.4

Hospital

June 2015 
HCAHPS Overall Rating 76.9
Care Transitions 56.0
Cleanliness / Quietness 65.5
Communication About Meds 67.1
Communication With Doctors 83.6
Communication With Nurses 78.0
Discharge Information 87.0
Pain Management 70.7
Responsiveness of Staff 66.3
Would Recommend Hospital 73.8

Hospital

May 2015 
HCAHPS Overall Rating 80.2
Care Transitions 53.7
Cleanliness / Quietness 66.2
Communication About Meds 63.3
Communication With Doctors 80.0
Communication With Nurses 81.6
Discharge Information 89.4
Pain Management 72.0
Responsiveness of Staff 72.0
Would Recommend Hospital 69.9

Hospital

April 2015 
HCAHPS Overall Rating 70.3
Care Transitions 51.7
Cleanliness / Quietness 68.0
Communication About Meds 71.3
Communication With Doctors 77.6
Communication With Nurses 79.6
Discharge Information 87.1
Pain Management 68.1
Responsiveness of Staff 62.8
Would Recommend Hospital 70.7

Hospital

March 2015 
HCAHPS Overall Rating 71.0
Care Transitions 50.4
Cleanliness / Quietness 66.8
Communication About Meds 71.5
Communication With Doctors 84.6
Communication With Nurses 81.0
Discharge Information 87.7
Pain Management 76.3
Responsiveness of Staff 65.3
Would Recommend Hospital 74.4

Hospital

February 2015 
HCAHPS Overall Rating 69.4
Care Transitions 52.1
Cleanliness / Quietness 67.0
Communication About Meds 65.3
Communication With Doctors 83.4
Communication With Nurses 80.3
Discharge Information 92.1
Pain Management 70.5
Responsiveness of Staff 61.9
Would Recommend Hospital 73.0

Hospital

January 2015 
HCAHPS Overall Rating 71.5
Care Transitions 53.0
Cleanliness / Quietness 63.0
Communication About Meds 64.1
Communication With Doctors 78.5
Communication With Nurses 75.1
Discharge Information 84.4
Pain Management 72.5
Responsiveness of Staff 67.2
Would Recommend Hospital 72.5

Hospital

December 2014 
HCAHPS Overall Rating 55.8
Care Transitions 49.0
Cleanliness / Quietness 58.9
Communication About Meds 64.6
Communication With Doctors 72.7
Communication With Nurses 68.9
Discharge Information 83.8
Pain Management 61.7
Responsiveness of Staff 67.1
Would Recommend Hospital 65.4

Hospital

November 2014
HCAHPS Overall Rating 73.9
Care Transitions 57.6
Cleanliness / Quietness 59.4
Communication About Meds 67.6
Communication With Doctors 80.0
Communication With Nurses 79.2
Discharge Information 89.3
Pain Management 68.8
Responsiveness of Staff 78.0
Would Recommend Hospital 74.3

Emergency Department

July 2016
Overall Rating of Facility 58.2
Cleanliness / Quietness 65.2
Communication With Nurses 71.3
Communication With Providers 72.6
Discharge Information 58.2
Pain Management 50.7
Would Recommend Hospital 67.0

Emergency Department

June 2016
Overall Rating of Facility 55.5
Cleanliness / Quietness 68.0
Communication With Nurses 70.7
Communication With Providers 79.1
Discharge Information 59.9
Pain Management 53.5
Would Recommend Hospital 61.4

Emergency Department

May 2016
Overall Rating of Facility 64.4
Cleanliness / Quietness 74.4
Communication With Nurses 77.4
Communication With Providers 85.1
Discharge Information 66.1
Pain Management 62.9
Would Recommend Hospital 73.5

Emergency Department

April 2016
Overall Rating of Facility 59.4
Cleanliness / Quietness 70.1
Communication With Nurses 76.6
Communication With Providers 79.4
Discharge Information 69.4
Pain Management 58.1
Would Recommend Hospital 71.4

Emergency Department

March 2016
Overall Rating of Facility 60.9
Cleanliness / Quietness 62.7
Communication With Nurses 74.4
Communication With Providers 80.2
Discharge Information 61.0
Pain Management 63.5
Would Recommend Hospital 68.7

Emergency Department

February 2016
Overall Rating of Facility 60.2
Cleanliness / Quietness 68.4
Communication With Nurses 72.8
Communication With Providers 77.7
Discharge Information 61.3
Pain Management 53.6
Would Recommend Hospital 66.0

Emergency Department

January 2016
Overall Rating of Facility 64.7
Cleanliness / Quietness 76.8
Communication With Nurses 75.8
Communication With Providers 73.6
Discharge Information 54.9
Pain Management 60.0
Would Recommend Hospital 76.0

Emergency Department

December 2015
Overall Rating of Facility 58.8
Cleanliness / Quietness 73.0
Communication With Nurses 76.6
Communication With Providers 78.6
Discharge Information 57.9
Pain Management 62.5
Would Recommend Hospital 67.2

Emergency Department

November 2015
Overall Rating of Facility 57.3
Cleanliness / Quietness 69.2
Communication With Nurses 72.7
Communication With Providers 83.7
Discharge Information 58.6
Pain Management 53.8
Would Recommend Hospital 66.3

Emergency Department

October 2015
Overall Rating of Facility 50.5
Cleanliness / Quietness 75.7
Communication With Nurses 76.7
Communication With Providers 80.1
Discharge Information 56.8
Pain Management 49.3
Would Recommend Hospital 57.0

Emergency Department

September 2015
Overall Rating of Facility 58.6
Cleanliness / Quietness 69.1
Communication With Nurses 73.5
Communication With Providers 77.8
Discharge Information 66.7
Pain Management 62.8
Would Recommend Hospital 71.7

Emergency Department

August 2015
Overall Rating of Facility 60.9
Cleanliness / Quietness 63.6
Communication With Nurses 75.9
Communication With Providers 80.6
Discharge Information 62.8
Pain Management 52.9
Would Recommend Hospital 74.7

Emergency Department

July 2015
Overall Rating of Facility 50.0
Cleanliness / Quietness 55.2
Communication With Nurses 61.0
Communication With Providers 74.6
Discharge Information 51.6
Pain Management 60.8
Would Recommend Hospital 54.7

Emergency Department

June 2015
Overall Rating of Facility 59.3
Cleanliness / Quietness 71.9
Communication With Nurses 75.7
Communication With Providers 82.6
Discharge Information 61.9
Pain Management 57.6
Would Recommend Hospital 68.2

Emergency Department

May 2015
Overall Rating of Facility 62.6
Cleanliness / Quietness 73.8
Communication With Nurses 74.4
Communication With Providers 76.6
Discharge Information 59.7
Pain Management 52.7
Would Recommend Hospital 70.4

Emergency Department

April 2015
Overall Rating of Facility 63.0
Cleanliness / Quietness 72.3
Communication With Nurses 75.9
Communication With Providers 83.1
Discharge Information 55.4
Pain Management 47.6
Would Recommend Hospital 71.3

Emergency Department

March 2015
Overall Rating of Facility 60.3
Cleanliness / Quietness 69.6
Communication With Nurses 72.1
Communication With Providers 82.4
Discharge Information 66.2
Pain Management 56.7
Would Recommend Hospital 64.9

Emergency Department

February 2015
Overall Rating of Facility 60.0
Cleanliness / Quietness 67.6
Communication With Nurses 76.9
Communication With Providers 83.3
Discharge Information 60.3
Pain Management 50.0
Would Recommend Hospital 75.0

Emergency Department

January 2015 
Overall Rating of Facility 61.7
Cleanliness / Quietness 69.4
Communication With Nurses 68.1
Communication With Providers 73.8
Discharge Information 55.7
Pain Management 47.5
Would Recommend Hospital 66.1

Emergency Department

December 2014
Overall Rating of Facility 60.0
Cleanliness / Quietness 75.3
Communication With Nurses 78.2
Communication With Providers 76.3
Discharge Information 57.5
Pain Management 58.8
Would Recommend Hospital 63.4

Emergency Department

November 2014
Overall Rating of Facility 61.8
Cleanliness / Quietness 78.9
Communication With Nurses 82.3
Communication With Providers 88.5
Discharge Information 64.3
Pain Management 56.3
Would Recommend Hospital 62.5

Primary Care Clinics

July 2016
Courteous and Helpful Staff 80.4
Got Care When Needed 60.4
Provider Communication 79.6
Would Recommend 75.6
Overall Provider Rating 78.1
Pediatric & SBC Overall Provider Rating 84.8

Primary Care Clinics

June 2016
Courteous and Helpful Staff 81.5
Got Care When Needed 62.0
Provider Communication 84.4
Would Recommend 78.9
Overall Provider Rating 80.5
Pediatric & SBC Overall Provider Rating 88.1

Primary Care Clinics

May 2016
Courteous and Helpful Staff 82.9
Got Care When Needed 60.2
Provider Communication 81.8
Would Recommend 76.8
Overall Provider Rating 79.3
Pediatric & SBC Overall Provider Rating 87.4

Primary Care Clinics

April 2016
Courteous and Helpful Staff 77.8
Got Care When Needed 59.4
Provider Communication 81.0
Would Recommend 79.3
Overall Provider Rating 77.1
Pediatric & SBC Overall Provider Rating 86.2

Primary Care Clinics

March 2016
Courteous and Helpful Staff 73.8
Got Care When Needed 48.9
Provider Communication 78.8
Would Recommend 70.3
Overall Provider Rating 77.1
Pediatric & SBC Overall Provider Rating 79.4

Primary Care Clinics

February 2016
Courteous and Helpful Staff 76.9
Got Care When Needed 48.1
Provider Communication 80.3
Would Recommend 77.5
Overall Provider Rating 78.5
Pediatric & SBC Overall Provider Rating 90.2

Primary Care Clinics

January 2016
Courteous and Helpful Staff 72.4
Got Care When Needed 50.9
Provider Communication 76.0
Would Recommend 71.7
Overall Provider Rating 74.0
Pediatric & SBC Overall Provider Rating 83.6

Primary Care Clinics

December 2015 
Courteous and Helpful Staff 78.9
Got Care When Needed 51.7
Provider Communication 82.6
Would Recommend 82.9
Overall Provider Rating 81.4
Pediatric & SBC Overall Provider Rating 86.6

Primary Care Clinics

November 2015 
Courteous and Helpful Staff 73.7
Got Care When Needed 50.3
Provider Communication 78.8
Would Recommend 79.6
Overall Provider Rating 79.9
Pediatric & SBC Overall Provider Rating 82.1

Primary Care Clinics

October 2015 
Courteous and Helpful Staff 74.6
Got Care When Needed 48.0
Provider Communication 74.3
Would Recommend 70.1
Overall Provider Rating 74.9
Pediatric & SBC Overall Provider Rating 84.5

Primary Care Clinics

September 2015 
Courteous and Helpful Staff 72.1
Got Care When Needed 49.9
Provider Communication 78.9
Would Recommend 72.5
Overall Provider Rating 80.9
Pediatric & SBC Overall Provider Rating 83.5

Primary Care Clinics

August 2015 
Courteous and Helpful Staff 80.9
Got Care When Needed 56.2
Provider Communication 82.5
Would Recommend 75.8
Overall Provider Rating 83.6
Pediatric & SBC Overall Provider Rating 81.5

Primary Care Clinics

July 2015 
Courteous and Helpful Staff 74.4
Got Care When Needed 45.0
Provider Communication 80.1
Would Recommend 80.7
Overall Provider Rating 78.2
Pediatric & SBC Overall Provider Rating 89.6

Primary Care Clinics

June 2015 
Courteous and Helpful Staff 76.8
Got Care When Needed 57.6
Provider Communication 81.3
Would Recommend 77.3
Overall Provider Rating 81.4
Pediatric & SBC Overall Provider Rating 86.4

Primary Care Clinics

May 2015 
Courteous and Helpful Staff 73.8
Got Care When Needed 54.3
Provider Communication 79.7
Would Recommend 70.7
Overall Provider Rating 78.4
Pediatric & SBC Overall Provider Rating 84.4

Primary Care Clinics

April 2015 
Courteous and Helpful Staff 69.8
Got Care When Needed 46.3
Provider Communication 76.5
Would Recommend 65.9
Overall Provider Rating 73.5
Pediatric & SBC Overall Provider Rating 92.4

Primary Care Clinics

March 2015 
Courteous and Helpful Staff 75.9
Got Care When Needed 44.5
Provider Communication 78.8
Would Recommend 73.6
Overall Provider Rating 78.2
Pediatric & SBC Overall Provider Rating 81.3

Primary Care Clinics

February 2015 
Courteous and Helpful Staff 80.5
Got Care When Needed 51.3
Provider Communication 79.1
Would Recommend 78.1
Overall Provider Rating 81.6
Pediatric & SBC Overall Provider Rating 83.3

Primary Care Clinics

January 2015 
Courteous and Helpful Staff 76.1
Got Care When Needed 48.1
Provider Communication 75.3
Would Recommend 76.7
Overall Provider Rating 78.7
Pediatric & SBC Overall Provider Rating 82.4

Primary Care Clinics

December 2014 
Courteous and Helpful Staff 71.2
Got Care When Needed 48.4
Provider Communication 76.3
Would Recommend 69.4
Overall Provider Rating 77.7
Pediatric & SBC Overall Provider Rating 79.4

Primary Care Clinics

November 2014 
Courteous and Helpful Staff 75.3
Got Care When Needed 49.7
Provider Communication 81.2
Would Recommend 78.4
Overall Provider Rating 81.0
Pediatric & SBC Overall Provider Rating 92.0

Specialty Care Clinics

July 2016
Courteous and Helpful Staff 84.7
Got Care When Needed 57.0
Provider Communication 81.1
Would Recommend 82.6
Overall Provider Rating 83.3

Specialty Care Clinics

June 2016
Courteous and Helpful Staff 67.7
Got Care When Needed 75.4
Provider Communication 79.5
Would Recommend 76.7
Overall Provider Rating 77.4

Specialty Care Clinics

May 2016
Courteous and Helpful Staff 77.8
Got Care When Needed 57.1
Provider Communication 73.9
Would Recommend 75.0
Overall Provider Rating 73.0

Specialty Care Clinics

April 2016
Courteous and Helpful Staff 77.4
Got Care When Needed 54.4
Provider Communication 68.4
Would Recommend 60.0
Overall Provider Rating 61.1

Specialty Care Clinics

March 2016
Courteous and Helpful Staff 72.1
Got Care When Needed 41.9
Provider Communication 72.9
Would Recommend 67.9
Overall Provider Rating 72.9

Specialty Care Clinics

February 2016
Courteous and Helpful Staff 80.4
Got Care When Needed 40.2
Provider Communication 69.6
Would Recommend 63.7
Overall Provider Rating 70.7

Specialty Care Clinics

January 2016
Courteous and Helpful Staff 74.7
Got Care When Needed 49.9
Provider Communication 77.5
Would Recommend 77.0
Overall Provider Rating 80.8

Specialty Care Clinics

December 2015
Courteous and Helpful Staff 74.5
Got Care When Needed 52.9
Provider Communication 76.6
Would Recommend 68.7
Overall Provider Rating 70.1

Specialty Care Clinics

November 2015
Courteous and Helpful Staff 66.9
Got Care When Needed 54.2
Provider Communication 68.3
Would Recommend 70.1
Overall Provider Rating 71.3

Specialty Care Clinics

October 2015
Courteous and Helpful Staff 79.5
Got Care When Needed 37.7
Provider Communication 78.9
Would Recommend 74.5
Overall Provider Rating 78.9

Specialty Care Clinics

September 2015
Courteous and Helpful Staff 75.2
Got Care When Needed 38.4
Provider Communication 71.4
Would Recommend 67.6
Overall Provider Rating 74.5

Specialty Care Clinics

August 2015 
Courteous and Helpful Staff 75.0
Got Care When Needed 36.7
Provider Communication 69.2
Would Recommend 72.6
Overall Provider Rating 71.7

Specialty Care Clinics

July 2015 
Courteous and Helpful Staff 70.6
Got Care When Needed 46.8
Provider Communication 72.8
Would Recommend 61.1
Overall Provider Rating 67.8

Specialty Care Clinics

June 2015 
Courteous and Helpful Staff 76.3
Got Care When Needed 56.9
Provider Communication 71.6
Would Recommend 71.9
Overall Provider Rating 69.2

Specialty Care Clinics

May 2015 
Courteous and Helpful Staff 71.3
Got Care When Needed 49.7
Provider Communication 65.9
Would Recommend 58.3
Overall Provider Rating 62.5

Specialty Care Clinics

April 2015 
Courteous and Helpful Staff 77.7
Got Care When Needed 32.6
Provider Communication 69.2
Would Recommend 64.0
Overall Provider Rating 66.7

Specialty Care Clinics

March 2015 
Courteous and Helpful Staff 78.0
Got Care When Needed 46.7
Provider Communication 73.1
Would Recommend 70.3
Overall Provider Rating 67.6

Specialty Care Clinics

February 2015 
Courteous and Helpful Staff 69.3
Got Care When Needed 42.0
Provider Communication 67.2
Would Recommend 62.5
Overall Provider Rating 66.3

Specialty Care Clinics

January 2015 
Courteous and Helpful Staff 64.6
Got Care When Needed 45.1
Provider Communication 65.4
Would Recommend 63.4
Overall Provider Rating 68.3

Specialty Care Clinics

December 2014 
Courteous and Helpful Staff 68.1
Got Care When Needed 59.0
Provider Communication 62.1
Would Recommend 58.3
Overall Provider Rating 65.7

Specialty Care Clinics

November 2014 
Courteous and Helpful Staff 78.3
Got Care When Needed 52.3
Provider Communication 73.2
Would Recommend 77.3
Overall Provider Rating 69.6