For Patients, Families and Friends

JPS is committed to providing excellent care and exceptional service in an environment that promotes patient safety and healing. We are very interested in both your compliments and your concerns.

Your concerns are important to us and can first be taken to your immediate care provider (primary care physician, charge nurse, site manager). If your concerns are not addressed, the Office of the Patient and Family Experience will act as the liaison between you and our network when needed. Interpreters are available in a multitude of languages.

To contact us: 

Our office is located on the 1st floor of John Peter Smith Hospital (across from the Gift Shop) at 1500 S. Main Street, Fort Worth, Texas 76104. A care ambassador is in the office Monday – Friday from 8 a.m. – 5 p.m. We can also be reached by phone at 817-702-1333 or by email to WeCare@jpshealth.org. Please include your first and last name, telephone number, email address, date of visit and a description of your compliment or concern in your email.

If you feel your concerns have not been addressed through the above process, you may also contact either of the agencies below:

Texas Department of State Health Services 
Email:    hfc.complaints@dshs.state.tx.us
Hotline:  1-888-973-0022
Mail:     Health Facility Compliance Group/MC 1979
              Texas Department of State Health Services
              1100 West 49th Street
              Austin, Texas 78756

Joint Commission on the Accreditation of Healthcare Organizations
Email:   complaint@jcaho.com
Phone:  Office of Quality Monitoring, 1-800-994-6610
Mail:     Office of Quality Monitoring Joint Commission
             One Renaissance Boulevard
             Oakbrook Terrace, IL 60181

To file a grievance under the Americans with Disabilities Act (ADA), a copy of the JPS Health Network Grievance Procedure can be found here.

For JPS billing or invoice questions contact Patient Accounting:
1400 S. Main Street, 3rd floor, Suite 300, Fort Worth, Texas 76104, 817-702-6704

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